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Don't worry, you can get the tracking infromation by 1 click on our site. Click to get the tracking number >>
If you still can't receive the email, please try to contact us with another email address.

Why won't my new battery be charged?

Please make sure you purchased the correct battery.
Check the connector of the battery to see if there is a foreign object blocking it, and if there is a broken wire.
Install the battery correctly and make sure the battery is tightly connected.
Charge using the original power supply.
Check your system's power management program to make sure the settings are correct and allow the battery to charge.
Update your computer's motherboard driver to make sure the software is up to date.
If the above does not work, please turn off the computer, unplug the adapter, remove the battery, and then press the power on button for 30 seconds to discharge the static electricity of the motherboard and turn on the battery after installing it.
If it is confirmed that the battery is damaged, you can contact our customer service staff to exchange it for free.

Step 1. Use our big data analysis to check if the customer has purchased the correct battery.
Step 2. Check the battery's appearance and interface.
Step 3. Test the battery's charge and discharge function with a professional laptop battery charging instrument.
Step 4. Charger the battery to 100% and recharger to 0% to get real battery's capacity.
Step 5. Use Ev2300 to check voltage difference of each goroup battery cells.
Step 6. Charger battery power more than 30%.
Step 7. Package battery carefully and send it out.

Step 1. Use our big data analysis to check if the customer has purchased the correct ac adapter.
Step 2. Check the ac adapter's appearance and interface, tips, cables
Step 3. Connect power, Test ac adapter output Volt .
Step 4. Use the load meter to test the output power of the adapter when it is connected to the load.
Step 5. Test the output noise and protection of the adapter with professional instruments.
Step 6. Package adapter carefully and send it out.

We have both original and replacement battery on our site. These original battery were whosaled from original factory or the market, we have tested it. just order it freeely.
Replacement battery was offered by our battery factory partener.

Laptop manufacturers often outsource battery manufacturing to several different Chinese companies, which results in the same battery with different models.
Please vistied the products on ours site, make sure this battery model is compatible with your original battery model.
If your laptop can't use this battery, please contact us freely.

Yes, just contact our servive to get a return number, We can help you replace it for free.

No, Please contact our service to get a return number first, or your packge will be refused.
Every email will be reply in 24 hours, if you didn't receive our email , please try to contact us with another email address.

Please contact us by email or live chat. We may be able to give you a preferential price based on shipping costs, purchase costs, and taxes.
If you order in bulk, you can save on shipping costs and get discounts.

We have listed phone number last year, but get many Advertising Phone every day.
We have online chat on our site, customer can contact us in time.
Tell us your phone number in the email ,so we can call back.
For better service, we hope every customer can contact us by email .
Whatsapp is ok, but need contact us by email first.

Refund Procedure:

1. Contact our service, tell us what's happened and show some pictures as proof.
2. Get an RMA (return number) and return address.
3. Take one picture of the return package and one picture of the return invoice.
4. Return item back and email this 2 pictures to our service, get refund in 5 min.

Replace new item Procedure:

1. Contact our service, tell us what's happened and show some pictures as proof.
2. Get an RMA (return number), the return address and a replace order id.
3. Take one picture of the return package and one picture of the return invoice.
4. Send package back, email this 2 pictures to our service
5. Our service will update the status of resend order, warehouse will send a new item out.
6. Just wait for some days, you will recieve a new item.

Order Delay :

When the product is out of stock or needs to be further checked for correct product information, we will temporarily hold your order and contact you .
We will use technology and big data to identify some orders that may buy the wrong product, but it is not our obligation to identify the wrong order, and consumers are responsible for their own mistakes.

You can cancel the order before the package is sent. The sign of successful cancellation is the receipt of our ‘order has been cancelled’ email .
If the package has been sent and it has exceeded the scope of our company's interception of the package, you will have to bear the return shipping fee.
If the product is out of stock and cannot be restocked, we will actively cancel the order and refund the full cost.

Papal refunds can be processed within 5 minutes after receiving your refund request.
Credit Cart refunds can be processed within 2 days after receiving your refund request.
Please make sure that you have reached an agreement with the customer service before refunding.

Replacement Laptop Battery CE / FCC / RoHS Certification :